Error Message: The Modem Is Not Installed or Configured
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The information in this article applies to:
IMPORTANT: This article contains information about editing the
registry. Before you edit the registry, you should first make a
backup copy of the registry files (System.dat and User.dat). Both
are hidden files in the Windows folder.
SYMPTOMS
When you try to create a new Dial-Up Networking connection, your
modem may be missing from the Select A Device box. Also, if you try
to use an existing Dial-Up Networking connection, you may receive
the following error message:
Dial-Up Networking
Error 633: The
modem is not installed or configured for Dial-Up Networking.
To
check your modem configuration, double-click the Modems icon in
Control Panel
Note that if you test your
modem by clicking More Info on the Diagnostics tab in the Modems
tool in Control Panel, your modem may respond normally and appear to
be working correctly.
CAUSE
This issue can occur if either of the following conditions
exists:
- The Telephony Application Programming Interface (TAPI) service
provider entry in the registry is missing or has been
altered.
- The Telephon.ini file is missing or damaged.
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious
problems that may require you to reinstall your operating system.
Microsoft cannot guarantee that problems resulting from the
incorrect use of Registry Editor can be solved. Use Registry Editor
at your own risk.
For information about how to edit the
registry, view the "Changing Keys And Values" Help topic in Registry
Editor (Regedit.exe) or the "Add and Delete Information in the
Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note
that you should back up the registry before you edit it.
To
resolve this issue if the TAPI service provider entry in the
registry is missing or has been altered, use Registry Editor to view
the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current
Version\ Telephony\Providers
Modify the value
of the ProviderFilename0 value to "TSP3216L.TSP" (without quotation
marks), save these changes, quit Registry Editor, and then restart
your computer.
To resolve this issue if the Telephon.ini file
is missing or damaged, follow these steps:
- Click Start, point to Find, and then click
Files Or Folders.
- In the Named box, type telephon.ini, and then
click Find Now.
- If you do not find the Telephon.ini file, skip to step 4. If
you do find the Telephon.ini file, right-click it, click
Rename, type telephon.old, and then press ENTER.
- Quit the Find tool, click Start, click Run, type
tapiini.exe, and then press ENTER.
- Restart your computer.
Additional query words: 98
Keywords : kbenv kberrmsg kbui dun win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb |
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